FAQ

While we can't guarantee an exact time, we operate within three designated time blocks for our services: 

• Morning: 9:30 a.m. - 12:00 p.m.

• Midday: 12:30 p.m. - 3:00 p.m.

• Afternoon: 3:00 p.m. - 6:00 p.m.

Your pet's walk or visit will take place within the time block you've selected.

While we cannot guarantee an exact time, we will do our best to accommodate specific time requests whenever possible, especially for puppies, kittens, seniors, or pets with specific medication schedules.

For convenient and secure access, we prefer clients to provide us with a keyless entry code or to place a key lockbox on their property. If you live in an apartment where a lockbox is not allowed, you will need to provide us with two copies of your key during our initial meet-and-greet. 

We proudly serve the Greater Toronto Area (GTA) and Calgary. In Calgary, our service area includes all communities located north of 16 Avenue NW and west of Deerfoot Trail NE.

Yes, we make every effort to ensure a consistent caregiver for your pet's walks and drop-in visits.

Yes, you can request a specific walker, subject to their availability.

Yes, our walkers are trained and experienced in using positive reinforcement to handle dogs with behavioral challenges like reactivity and leash-pulling.

During the meet and greet, we will do a trial walk to assess your dog's specific needs. If we determine that we may have difficulty safely managing your dog, we may recommend a private walk or refer you to a local trainer for additional support.

Yes, we provide pickup and drop-off services for your dog at no additional charge.

Our team is composed of trained professionals with proven experience. Every member has a minimum of 7 years of professional pet care experience and is comprehensively trained in animal behaviour, dog training, safety and first aid. We also use GPS trackers on every dog during walks for your peace of mind.

Dogs are carefully matched for group walks based on several factors, including their location, size, personality, and energy level. We ensure every dog in a group is well-trained and suitable for a safe and enjoyable group walking experience.

To ensure the safety of all dogs during walks, we take several precautions. Every dog is equipped with a GPS tracker, and our team is comprehensively trained in pet safety and first aid to handle any situation effectively. Additionally, for group walks, dogs are carefully matched based on size, personality, and energy level to ensure a harmonious and safe environment. 

We operate in all weather conditions, but the safety of your pet and our walkers is always our top priority. In extreme weather events, such as hail or unsafe temperatures, we will modify the service. This may include shortening a walk and spending the remaining time on indoor activities and playtime.

Yes, we can administer medication as per your instructions.

Our sitters are highly experienced, each with at least 7 years of experience. We also encourage clients to use home cameras, and you are welcome to record our sitters during pet-sitting visits. However, for overnight care, please note that a sitter's sleeping and restroom areas cannot be recorded to protect their privacy.

We offer sitting services for a wide range of pets including dogs, cats, rabbits, hamsters, and more. For specific inquiries or unusual pets, please contact us for more information.

A standard pet-sitting visit includes refreshing your pet's water, feeding them, engaging in playtime, and cleaning their litter box. We can also administer medication or clean your pet's paws if needed.

We accept cash and e-transfer payments. 

1. E-transfers: Please include the invoice number in the transfer notes.

2. Cash: Please place the exact amount in the envelope we provide.

Payment is due on the first service of the month. We will send you an invoice with the total amount for the upcoming month one week in advance.

To get started, kindly fill in the booking form on our website. Once you've done that, we'll schedule a meet-and-greet to get to know you and your pet better, and finalize all the details of your booking.

While we appreciate as much notice as possible, we recommend booking at least 24 hours in advance. This allows us to properly arrange an initial meet-and-greet to ensure we can meet all of your pet's needs.

Cancellations can be made via text message, email or phone, preferably 24 hours in advance.

A $10 late cancellation fee will apply if the cancellation is not made at least 24 hours in advance of the scheduled service.

Yes, rescheduling is possible subject to availability, ideally with 24 hours' notice.

A $5 rescheduling fee is charged without 24-hour notice.

Yes, refunds for any unused services are available. After deducting any applicable cancellation fees, the refund will be processed within 5 business days.